# OpenAI Uses Its Own AI Research Assistant to Analyze Millions of Support Tickets

OpenAI announced it is using an internal AI research assistant to help teams process and analyze millions of customer support tickets more efficiently.

The company shared that the tool enables employees to "surface insights faster" and "scale curiosity across the company," suggesting it helps different teams quickly find patterns and answers in vast amounts of customer feedback data.

This announcement is significant for several reasons. First, it demonstrates OpenAI eating its own dog food—using AI tools internally to solve real business problems. Second, it highlights a practical enterprise use case for AI assistants beyond content generation: making sense of large datasets that would be impractical for humans to manually review.

For businesses watching OpenAI's moves, this signals where AI tools are heading: toward helping teams extract actionable insights from their existing data repositories. Support tickets, which often contain valuable information about product issues and customer needs,